Home Delivery Network (HDNL) sucks

you work for them? you're a big ****ing jerk.

You the ****ing jerks, you order goods when you know you wont be at home to accept delivery then ****ing moan when oyu get a card, because none of your neighbours like you so wont take delivery for you.

Mat why dont u take that dick off your head and stick it back up your ass

Stop ordering goods when you know you wont be home u ****ing moron

Does MAT stand for Moran asshole ****

i work for the wankers and if they gave a shit about me i'd give a shit about the customer. they keep increasing the work load and the money stays the same.

I used to be a local courier for what was then White Arrow Express, until they canned local couriers in favour of Business Express, who only employ van drivers and they can only deliver 9 to 5 as they are on a paid wage and not self employed like the couriers were. The van drivers were not pleased about the loss of the local couriers as they now have 3 times as much to deliver (+ bulk catalogues) for a low wage.

worse thing ever when the 2 companys joined together

Millions of people get there delivery from hdnl every year without a problem its just pricks like you who moan. If you aint in dont ****ing order. We hdnl drivers have to get a signature cos ****s like you are dishonest.

thats bullshit you fkn so called couriers were just taking the cream , fk off and leave it to us , were losing a fkn fortune because of ****s like you

I work hard to ensure ALL CUSTOMERS get their parcel...I DO NOT LIE...If I can get it off my van thats GOOD!!!. Not home...u got the card...u know it... don't blame us....we just doing our job!!!!

Who the hell works from 9-5. I'm still out delivering in gale force winds and pissing rain at 7pm. Give us a break you ungratefull gits.

I think HNDL suck!.There a bunch of incompetent automaton, rude, unprofessional sloths.I have been waiting for one of their rude foul mouthed drivers to deliver 'when i'm in' for two weeks!.I arranged a delivery on a Saturday once, stayed in my house, all day, and the cu*ts didn't turn up.I rang HNDL and told them to deliver the package in a taxi...they refused.They told me to arrange another delivery - i told them to 'go **** themselves!, and to tell Amazon their no good!.If they can't handle a small delivery, what are they like with big deliveries.Royal Mail are (or were) a much better option...pitty they go on strike so much.But despite that : they always got my orders to me.
Another thing i would like to mention is that : when i was desperately trying to get out of the bath and answer the door to one of HNDL's drivers i heard - when she was storming off, back to her van - the driver say : 'if he doesn't ****ing want to answer his door, then sod him!.' ****ing cheeky bitch!.
I think the company should be sent to the middle (if they can find it) to the middle of the pacific ocean and blown up with an atomic bomb.

ITS A GOOD JOB U DIDN'T GET YOUR PARCEL COS WE KICKED THE ****ING THING ALL OVER THE DEPOT THIS IS NOT STANDARD PRACTICE ITS JUST WE KNEW IT WAS 4 A MOANING LITTLE **** LIKE YOU WHO WANTS IT DELIVERED BETWEEN 4.30 & 4.37PM WHEN IT SUITS HIM IF I WAS YOUR DRIVER I'D SHIT THRO YOUR LETTERBOX

PERHAPS IF YOU WERE NOT HOVERING ROUND THE GENTS IN THE PARK LOOKING TO PLEASURE OLD MEN YOU MAY HAVE BEEN IN TO ACCEPT THE PARCEL.

you bunch of wingeing tossas order things knowing that you wont be home so why fcuking order things in first place not up to me to find alternative address dont have time and by the way dog breathe you are NOT THE ONLY ADDRESS we have to deliver to on any given day. So once again if you order stuff make sure YOUR ****IN IN

well i work for dhl home delivery and i give my customers what they want, i dont bother to go out in the day as like we all know the customers are normally out at work so i tend to go out in the evenings when everyone is home this way the clients always well nearly always get there parcels on time, like we all know there nothing worse than coming home and seeing the card through the door saying you had missed your delivery.
and if ever does happen were im out on the night and they are not in at the address i pop one of ours cards through the door with my personal phone number so the client can ring me directly to arrange a suitable delivery slot, i always work round my customer no a problem.
so remember guys dhl@home express

If HDNL drivers are so good how come they cant find my house when I have a house number, street name and a postcode. I know why, coz they're lazy useless ****ing idiots. If you cant stand doing a job because people are not at home and the money is crap go find another job and quit moaning about it. We have to go to work ourselves to earn money to buy things so you can deliver them. It's not our problem if the company we order from chooses to use a micky mouse outfit to deliver our stuff.

here's some useful email for HDNL:
'HDNHLC@hdnl.co.uk';
'seetledool@sealcommunications.co.uk';
'walter.blackwood@hdnl.co.uk';
'Elaine.Boyle@hdnl.co.uk'
'brian.gaunt@hdnl.co.uk';
'sheila.grimes@hdnl.co.uk'
'brian.gaunt@salvesen.com'

I WORK FOR HDNL PEOPLE COMPLAIN ABOUT NOT GETTING THEIR PARCEL,TRY PUTTING YOUR HOUSE NAME AT THE BOTTOM OF YOUR DRIVE ,THEN WE KNOW WHERE YOU LIVE,YOU MAY GET YOUR PARCEL THEN ON TIME. TRY PUTTING THE CORRECT HOUSE NAME ON PARCEL ALSO,TRY ALSO HAVING A DOOR BELL THAT WORKS,AND THE TV OR STEREO NOT BLASTING OUT LOUD.MOST NEIBOURS WILL NOT TAKE PARCELS IN FOR THE NEIBHOURS BECAUSE THEY DONT GET ONN.TRY NOT LOCKING YOUR GATE SO THE DRIVER CAN GET AROUND THE BACK TO LEAVE IT IN A SAFE PLACE EG OUTBUILDING OR GREENHOUSE .ALL YOU NEED TO DOO IS USE A BIT OF COMMON SENCE,SOME CLEVER PEOPLE DONT HAVE ANY OF THAT

With out a doubt we at HDNL have along way to go to get the service you our customers want

Some of your comments are well founded

We always try to deliver to on the occasions we can not provide this service

We do offer a second,third,forth and fith chance to deliver the service

We will be a better company in 2008

And hope to deliver the service we all strive towards

judging by the language it a wonder anybody wants you to deliver their parcels you are a right load of yobs by sounds of it

i agree i was supposed to get a parcel on the 3rd jan phoned them and they told me they had not recieved parcel and it was not in depot yet the company i am waiting for parcel from told me it was picked up on the 2nd its not the drivers fault but the depot and office staff i am supprised they dont need a map to find their own backsides when i ran a trace on my parcel it says they tried to deliver on the 3rd and twice on the 4th i dont think so i have been in all week with a poorly baby and no loud music or gates locked oh and by the way i have a number on my door and am appauled by the response of the minority of drivers on this site no wonder customers think you couldnt care less

Have just been treated to the great service ofered by HDNL. Was in all day and no delivery made. Tracking service says it has been delivered (Left on doorstep), but it wasn't of course. No way to contact HDNL other than write. They're useless!

well, so much for being a better company in 2008!

Last year I ordered from topshop, waited in all day for the delivery, tracking said it had been loaded on to van...no delivery. Ring them up having got a number from Topshop and they say it wasn't delivered because there was no address on parcel (what company ships a parcel with no address? complete bullshit) had to wait till the monday to get my delivery as they're too precious to deliver on Saturdays.

Ordered from Topshop again this friday just gone. was shipped on same day and delivery was expected on Monday. Called up at 3-4pm for a confirmation that it would be delivered remembering previous experience. Was told that yes, they had the address and it would be delivered, it wasn't. And the ****ing lying bastards had the cheek to say they'd left a calling card. Rang up, was told it would be delivered today, to call in the morning to confirm. Called at 9am, 10am, 11am and 2pm only to be told that it hadn't even left the bloody depot and that it wouldn't be delivered. Having asked them to get the depot to contact me, no contact was made and I've decided that this company are ****s and if they were shut down and all made redundant, I wouldn't give a fig for their unemployed because they're quite happy to treat people like shit. Bastards

Why do all these HDNL drivers think we are idiots for not being in, when they deliver a parcel.

When they order an item, do they tell their boss they're not coming into work next week because they have to wait for a parcel to be delivered,or that they have to be psychic and guess the day the driver is going to turn up.
I have been given two seperate dates for drivers to turn up and have waited in patiently both times with no shows. Will all the customer service staff (what sevice!), stop lying to everyone, and actually try and find out what your drivers are doing, instead of plucking any excuse out of the air.
And for all those HDNL drivers that have made foul mouthed comments about whingeing customers, take a look at yourselves, or your bosses, and see where the blame really lies. Squarely with your incompetant dozy selves! I'm calling Watchdog!

I worked for hdnl and the targets are to high.Managers just make you take more and more out which is not possable to deliver in 2 days never mind in a 10 hour day,But it makes the managers look good to higher managers that they got the shop floor cleared,even though they know deep down there is not a cat in hells chance of some of the parcels getting delivered?So thats why drivers think **** them if they can do any better then go on.And one manager in the blackburn depot is so far up another higher managers arse it makes all the drivers sick before they go out and deliver there parcels,and he was one of the worse drivers in the whole depot.but thinks he was the best?yea at arseholeing?

I wish I had paid the extra to have first class devlivery now. That will teach me!
My issue with HDNL is what is the point of telling me my parcel is being checked in and checked out every day. Why not deliver it, instead of taking it for a scenic tour of the South East? I wont blame the drivers since they just get handed the stuff to deliver but who are the morons running this company?
And they can hardly complain about ppl not being in their homes when they deliver. Who wants to sit around all day every day waiting despite knowing there is not even the smallest chance of receiving it!

The phone number of the Edmonton, North London depot is 0208 626 4044

To brfc forever, the quality expected from HDNL drivers is a lot higher than the standard you could not obviously give, it is not just about clearing the depot floor as you ignorantly state, but providing a service to high profile clients in a very competetive market. If it takes 2 days to clear a 10 hour target then how come we have certain drivers at Blackburn depot earning 25-30K a year on targets that are too high. Regarding Arseholers, why dont you make this manager aware, i am sure he will appreciate your honesty, it may make him a better manager.

Well I called the Newhaven branch to arrange to pick up a delivery that they tried to deliver......and they hung up on me...TWICE

Reply to A HOLE no 1.Obviously you are a manager with hdnl with a reply i got or you are the biggest arseholer of a driver i know sorry thats not correct ALIVO the biggest arseholer i know?.Of course certain drivers can earn 25/30k as you stated but are these not zone drivers or may i say drivers that get looked after by managers[ie]getting to take the cream of other peoples rounds?.As you said it is a very competetive market out there i do agree but HDNL are very much at the bottom of this market as no one gives a shit except yourself and of course top arseholer? alivo?.Also you stated to let this manager aware of him being a arseholer why would i do that when he knows himself hes one and all the guys know this also,its a bit embarrassing watching a grown man lick ass just to get himself up another rung of the ladder,well at least you know who it is now if this is not you already alivo?.I would also like to see these managers take out a 10 hour target out on a round to see how they would get on because to hear them in the morning they are great and they could do it no probs yea right?If you have any other comment to make just leave it and i will get back 2 you on the matter?. bye bye A HOLE no 1.

SORRY THE COMMENTS ABOVE ARE FROM BRFC FOREVER

I worked at the blackburn depot and have to say i agree with a lot of the comments you stated but you forgot one. When the managers have there morning meetings it not about parcels,broughtbacks,etc.etc,it is usually about who can we SACK now,or at least make the drivers life hell till he cracks and jacks it in or they try and stitch a missing parcel on you and then sack you,Or put you on a round that no other man in the right mind would do.If your face does not fit in you f****d its only a matter of time and your history.

Anonymous, 14th February, 2008
We have the same at the Nottingham Depot!!

Shaun,
"arranged a delivery on a Saturday" Who did you arrange that with?
I bet it was with Amazon!
You TOLD HDNL to deliver your parcel in a taxi, then you told them to "go **** themselves"
What level of service do you think your're going to get with attitude?
"desperately trying to get out of the bath" whats up, is your bath too deep? You havent got any legs?
GET A LIFE!!!

Just another day at the blackburn office another driver sacked for doing his job correctly.(ie)letting a manager know he made a mistake and when the shit hit the fan the manager had all of sudden a bad spot of amnesia and could not remember a thing about the the driver telling him.Will i hope he can live with himself but then again hes a sad f***** who still lives at home with his mum and dog. I think hes shagging the poor ****ing dog well he will never get a woman.ps how many people is that you got sacked now you sad prick.

but then again every delivery company always has 1 moaning prick

Crap company, they lie and say they tried to delivery when you are in and then lie again and say they left a card, when they blatantly didn't. I certainly won't buy anything again that needs delivering by HDNL

Try being at home instead of ****ing lieing and saying you were when you know damn well you were out.

Get a ****ing life, all you ****s do is sit at a computer ****ing moaning

Parcel Man I really don't appreciate people calling me a liar. I had someone waiting in to sign for one of your deliveries (which incidentally is 5 days late already) but alas the driver is too stupid to ring the ****ing doorbell, thus no delivery!!!! So he leaves a card for the person waiting in to find. Bravo HDNL, another shining success to bolster your public image even higher into the halls of fame. What a shower of shite. I would rather drink a pint of my own week old diahhreoa than use HDNL again. Worst of all the driver even falsified the time at which he tried to deliver. To add insult to injury I had another delivery come today, This driver had enough cognitive ability to spot the doorbell and apply pressure to it, thus notifying the person indoors of their arrival (are you taking notes HDNL)and allowing them to sign for the parcel completing the delivery . Maybe i should set up a Course for simian delivery drivers and call it baboon delivery network. Can't be any worse can it. Responses From HDNL drivers welcomed I would like to gauge your intelligence levels from the number of expletives and mispellings in one sentences.

dickhead

what a clever thing to say

hdnl for ever i love my job shit pay shit boss loads of work what more do u want.

FAO- Pissed of Tor-
Why would this stupid driver have left a card but didnt ring the door-bell?! Maybe the person you had "waiting in to sign for one of your deliveries" couldnt be bothered to get off their fat-ass to answer the door!!
"I would rather drink a pint of my own week old diahhreoa than use HDNL again" If you do, post it on Youtube so we can see the diahhreoa going in instead of coming out!
"Worst of all the driver even falsified the time at which he tried to deliver" take a close look at the card! We are not obliged to put the time on our call cards, just the date!
Maybe you are not a liar! But you DO TALK SOME SHIT!!

hdnl is a shit company run by money grabbing tossers who's only interest is profit,**** the customer!!driver morale is at an all time low. they now want us to deliver catalogues at 30% less than we were previously paid! where is the insentive to give a good service????

I kep ringing HDNL to offer my services for catalogue delivery to aid the van driver in my area, but they have no personal reps to interview me! Hello!

trying going around to the depot !!!!!!!!!!!!!

I used to deliver to couriers and most of them had not got a clue. Out of 15 couriers 3 had to be sacked for thieving.
Also when you work it out most couriers were on far lower money than employed drivers after factoring in wear & tear + fuel.insurance stuff.

Unfortunately I am a manager at HDNL. I can honestly say that I have never worked for such a bunch of bigotted, aggressive, self opinionated - brain dead ****s in my life. They wouldn't know customer service skills if it bit them on the arse. They offer no staff training, career paths, investment or support. They just recruit bigger nob heads (usually from Parceline)to bully the staff out of a job. Believe me the first opportunity my colleagues and I get we are gone. If the drivers had any sense they would as well. As for the customers - your better off getting your parcels delivered by "Steptoe & Son"

aye they will be hoping you refuse to deliver them ,then theyve got the perfect excuse to give them all to couriers like there doing now , apart from the shit drops ofcourse that the courier doesnt want to do .

You sound like a ****, the company is probably glad your gone.

yeah im a **** mate ha ha you know fk all

are you from glasgow depot all a load of fags and lezzies at that one

No my name is barry Godber and i have had more than one driver up my back passage.

you incompetant wanker why not make arrangements to have the parcel redilivered when you can bother to be in you only have to lift the phone dickheads like you make the job twice as hard total knobhead

thats why drivers get pissed off waiting. get a life and wake up moran !!!!!

**** off you spunk drinking gimp

WELL SAID AND JUST ONE MORE THING WHILE YOUR AT THE SHOP BUY A FRIGIN NUMBER AND PUT IT ON YOUR FCUKIN DOOR SO ITS VISABLE FROM THE ROAD

WELL SAID AND JUST ONE MORE THING WHILE YOUR AT THE SHOP BUY A FRIGIN NUMBER AND PUT IT ON YOUR FCUKIN DOOR SO ITS VISABLE FROM THE ROAD

great point scatman the number of times i drive up and down a road looking for a house name and when you do find it its hidden behind a tree we only have so much time in a day but asshole customers just think you are delivering to them give a bit of praise we are out in all weathers and in general give a first class service to customers

cud not agree more , if i wer prime minister i,d make it compulsory to have a number or name distinctly placed everywhere and if not there should be a fixed penalty fine . who the sweet fanny do these people think they are ,seems to me the more money they have the more insular and ignorant they become .total fu''ing wind up , and the worst thing is when they ask you ;did you find it alright; and all you want to do is swear at them and say next time u want wine go to the fikkin offi like real people do you kokend

yeah your spot on , your better off out of it mate , ive never looked back since leaving and i wouldnt go back if my life depended on it

PS..
Luter and mfp are a pair of bum busting gaylords.

just come out of the closet jeff we all know your gay anyway so why torture yourself xxxxx

**** off cock breath

I work for HDNL and if you think its the drivers fault you dont get youre parcel youre more stupid than you look, we lose £15 for every package we dont deliver so if any of you morons arnt in or are still in bed or cancel items the day before they are due to be delivered then we lose the money, so you really think we dont want to bring your goods it is the worst thing for us when we cant deliver we need to deliver 100Percent of items to get paid a decent wage remember that next time you bugger off to the shop or take the kids to school when we are due to deliver, also we deliver from 7am up to 6pm not 9-5 you arse we start at the depot at 5am please think about this when next you need to moan

you sure ? we didnt get paid for undelivereds when it was business express but when it joined up with reality we started getting paid for undeliverded unless its changed since i was there

Actually, in order to look at said channels, they'd have to exist in the first place. :) They can't even SPELL "communicate", let alone define it.

And yes, I do work for them. I wish to God I didn't, but I can't afford to leave. :(

you lot make me wana puke i know its hard work yr all whinin pussys get on wi it n keep yer nose clean mardybums wipe my arse wi lot o u

lol mfp and fjc are the same person " KNOB "

Why the b-jeesus would we want to nick that crap anyway. Don't you know it's all cheap shit we deliver...

go fk off back to rainbow ..jeffferrry or the mental institute your on day release from

$600 THATS A LOT OF MUCKY BOOKS & DVDS NO WONDER THE DRIVER ****ED OFF WITH YOUR STASH YOU WILL HAVE TO WANK OVER THE SUNDAY SPORT IT WORKS 4 ME

****in drug dealer by the sounds of it i think the driver did you a fovour bet you are a stinking student as well

some **** today was sitting there refusing to answer the door while i knocked 3 times, by the time he came to the door I ****ed off and wheel spinned all ove rhis lovely green lawn. that will rteach him

yep good old proper ****ing ENGLISH

****in turds

****

Stop moaning you bunch of pussies

Yes, but you're PDD (for the uninitiated - you lucky b***ards - that's Parcel Direct Dispatch), not HDD (Heavy Direct Dispatch, i.e. electrical goods, flatpack, suites and the like). What's your heaviest parcel, 25kg? Try handling 70, 80, 90 or even 100kg in a single item. Then multiply that by two or three hundred per day, and you get an idea of what it's like to work HDD in the warehouse. You lot don't know you're born.

tart

eat shit and die, you ****ers are the laziest in the company

blughh

You don't work at the beehive, do you? I can tell. not working too hard isn't an option for us; the harder we work, they harder they expect us to work. It's a 21st Century company being run according to 19th Century principles. They didn't even know about the Working Time Directive until we, the warehouse staff, told them. We get the general impression that they'd like us to work 24/7, and never mind little things like eating, sleeping, crapping or looking after the kids. No, those things don't matter to them. NOTHING matters to them except the job. Believe.

instead of gettin angry get off your arse answer the door sign your name take your package all happy if not wait for next delivery slot an if that fails pick up the package your friggin self. moaning tossa bet you dont even have a number on your door or have you given your house a stupid friggin name like DUNMOANING

i am new to hdnl but the responce i have had is brill. my driver is always on time, polite and most important clean and tidy and gorgeous. GO HDNL.!!!!!!!!!!!!!!! Used to have parcelnet what a shit company but give it to me hdnl boys anytime .............

well said sal hdnl boys are the best

yes what do you want

lol n1

The 'Held' bit is probably due to the fact that everything for Amazon is labelled as an "Amazon Parcel" - so the van loaders never know exactly what's been ordered when they look on the loading manifest. It might be a TV, exercise equipment, DVD player, bicycle - we just don't know. You might order a treadmill and receive a TV; occasionally someone realises this and stops the delivery before the wrong goods can be sent - that's my best guess as to what's happened to your package i.e. they're holding it until they find the right item.

I have no idea why this should be. Why they can't describe a TV *as* a TV, or a treadmill *as* a treadmill, I honestly don't know. We've asked the managers, and they don't know either.

at last the truth so all you lazy fat idle stuck up ****s like the man said if your not happy with our service tottle off to the shops an get your goods your self then carry them from your car to your front door (mind the dog shite that you aint bothered too clean up) then once inside ****in DIE moaning cock suckin shirt liftin piss drinkin ****s

ITS OK FOR DTM WHO IS A SO CALLED DRIVER TEAM MANAGER BET HE DON'T GET HIS PARCELS DELIVERED BY HDNL OR HE WOULD REALISE WHY CUSTOMERS ARE MOANING.I MY SELF AM UP AT 5:30 IN THE MORNING AND DON'T GET BACK HOME TILL 7:20 OR 8:30 AT NIGHT MONDAY TO FRIDAY AND AM UP EVEN EARLIER ON SAT AND SUN SO WHAT TIME DO I GET TO GO NEARLY 10 MILES TO MY LOCAL SHOPPING CENTRE

fukin bang on the money 'i have to deliver to 1 certain ponce i mean doctor who gets paid shit loads whom lives on a nice poncy estate hes never in but has a garage which i could and would gladly place his parcel inside but the ignoramus must think he is the centre of the universe .this makes me slightly annoyed to say the least .some people are so far up their on arses . even the neighbours get fed up with them and often say to me im only taking it in to make your life easier .I HATE SNOBBY IGNORANT PEOPLE . most of them are just overgrown schoolboys anyway ,but there still tw..s

Sounds like youve got nothing better to do than talk a load of shite

Sounds like I've touched a raw nerve there. Stay happy :)

Did arrive... phew... but driver just abandoned at front door despite her indoors being in the house... he did not knock.

you ****ing arrogant dickhead i bet you sit at a desk all day just taking the odd break to go and pull your knob try standing at someones door for 10 mins whilst the dozy **** tries to find the door key oh and by the way its pissing down we do the job because we are pros and do give a good service i might come in your office and complain about the state of your overflowing out tray one day you wank shaft its easy isnt it we can all do it

don't hold your breath is all I'll say

do hold your breath i say after you have pulled your foreskin over your head

well you'll have one less parcel as my john lewis order was cancelled as soon as I found out HDN were the "delivery" company and went down the shops which took less time than holding on the phone to HNDN

well done on raising your fat arse finger and cancelling your order think of all the calories you burnt off dragging you stinking carcass down to your local John Lewis store do you think all these major blue chip companies have all got it so wrong

The amount of complaints avout HDNL on the internet I suspect you are also doing a lot wrong!

So what is big companies use you, probably just shows they don't care about anything other than price! Getting HDNL as your delivery company seems to be the equivalent of offshoring your customer services to these big companies.

lets get our facts in order the amount of complaints are minute compared to the amount of deliveries carried out by hdnl of which most customers are highly delighted with i accept that you always get a few bad apples within any company

A DICK IN A **** MMMMMMMM!!!!!!!!

this means they have arrived back at the depot u cock

Darren you seem to have the patience of a saint i can only offer my sincere apoligies for your unjustified wait and incompetece on the side of hdnl it would appear that some depots work better than others and you seem to have hit upon a bad one in my experiance hdnl have always offered a excellent service perhaps you could contact the area manager and they in turn could give your local depot manager a kick up the arse

Are you the ****er who said he was is when i left a card and didnt knock think about it spunk breath why would i leave a card but not knock your door.

HDNL hold the parcel for so many days until you call to reschedule before sending it back

i think u should type in the other delivery companys n then comment u no sweet **** all ha !!

YOU SEEM LIKE LIKE A NICE PERSON YOU ****. I HOPE YOU A SLOW AND PAINFUL DEATH DICKHEAD!!

If you order parcel today- you might get it before 6pm by end of the century- good luck!

i agree they are a useless bunch of c unts. if they were dogs they be SHOT

Can't understand why companises like Marks and Spencer use a delivery service like HDNL. Amazing their drivers can find their vans in the morning cos can't find parcels.

you no why cos 99.5% of our prcls r delievered that why we have big contracts like BT, John lewis, tesco, argos, to name just a few so will u lot stop moaning ur part of the 0.5% if u look at other delivery sites i think u will find a few more complaints than this, thank u very much

Well other companies certainly provide far better tracking information. These big companies use HDNL cos its far cheaper than Royal Mail or Parcelforce etc. But.....cheaper doesn't mean better!

Okay, yesterday the replacement item from amazone was on the van out for delivery, never showed up, then was returned back to Depot. I guess the van was overloaded!!, today the item is out for delivery again, still not in, don't know what will we get by the end of the day. Surely will cancel the order if it doesn't get delivered today, amazone will loose our business for their choice of couriers.

Hooorrrraaaay, at last, just received the package. Thank you HDNL driver.

I suspect I know who posted this one...and he's right about the staff. You know Sturgeon's Law ("90% of everything is crap")? Well, that applies to politicians, the Internet and HDNL staff. I should know; I work at the Beehive, too. Some of those zombies - I swear, they're not fit to be let out unsupervised. Judging by the way they do their jobs, some of them seem so thick it's a wonder they can even find their way to work.

Regarding the comments about tracking - they did have a decent system, but that was before the merger with Littlewoods, who had a different (crappy) system. They had a choice: bigger or better. They chose bigger...go figure. Tessa Jowell sold the home delivery market down the river when she allowed the merger between Reality (or White Arrow, or Argos Retail Group, or whatever - I've worked for 6 different companies in 8 years and not had to move a bloody inch!) and Littlewoods - if owning more than 70% of the market, as HDNL now do, isn't a monopoly, I'd like to know what the hell is. But they threatened thousands of redundancies, so she bottled out and allowed it.

But the drivers have NO right to complain. None. Not on the money they're on. They get more bonus in a DAY than the warehouse staff do in a WEEK. I'm not kidding.
The driver & mate might have to handle, at most, 100 items on a single delivery route, and their bonus is always in 3 figures - in fact it's more than the basic pay. The warehouse staff handle 2, 3 or even 5x that many per day, EACH - and our bonus is capped at less than £40 p.w. We CANNOT earn more than that no matter how much work we do. What the hell?

And for some years now, they've been trying to get us to accept a change in working hours from 39 to 40. They won't tell us why, so we tell 'em to go f*** themselves with something pointy. We already have the longest working hours and shortest holidays in Europe, yet these idiots want to INcrease our working hours?!

And don't get me started on the managers. Dear God, don't do that. Believe me, folks, you have no idea what we go through in that warehouse; if Channel 4 tried making a documentary about it, the bosses would complain that we'd sent them a sitcom. It's that crazy. Morale is so low in the warehouse it's heading in the general direction of the Earth's core. There are numerous health & safety violations we're just forced to put up with - we complain, but nothing ever gets done. Equipment - lifts especially - never see a maintenance engineer unless and until they break down. The last pay rise we had (which we didn't even get for nearly a year) was below inflation, so we were actually left WORSE off.

Yes, HDNL suck ass. But we have bills to pay, so we're stuck with it. "Putting the customer first"? Cobblers. All they care about is the money. They certainly don't care about the warehouse staff. They don't even mention the Beehive in the company magazines...even though nearly a third of their business goes through our site.

Oh, sorry, I forgot to mention: the Beehive is an HDD (Heavy Direct Dispatch) site, i.e. flatpack, suites, electrical goods etc., rather than PDD (Parcel Direct Dispatch). The PDD drivers are a completely different breed from HDD...probably better, yet worse-paid.

fantastic someone who is happy for a change see all you moaners sometimes in my experiance we do care about giving the customer a good service and do go out of our way to try and deliver your parcels to you on time why take them back and get roasted off a manager for overstepping the permissable level of brought backs, we only have to load and try to deliver again the next day. any company is only as good as its manpower and i can honestly say that our depot does indeed offer customer first service

>get roasted off a manager for overstepping the permissable level of brought backs

So if you're not going to make quota (for whatever reason), what happens - do you just dump the parcels? I mean, it actually looks like that - you go back and say you've delivered them, but they're actually in a skip somewhere.

We *are* entitled to get our stuff. We're the customers. If you say you're going to deliver on such and such a time, and we're there - why don't the parcels arrive? Maybe you're stuck in traffic, whatever - dump (or just take) the parcels and back to the depot and then you miss the bollocking.

The drivers who commented up-thread seem to be exactly the kind of people who'd do that, and they'll probably come back from the pub, see this and prove it again.

It's not as if the people who are complaining here have only just started ordering stuff. We've been getting and missing parcels for years, and it's not usually been that much of a hassle, even if we have to go to the collection office. With HDNL - when it goes wrong, when you're not in a semi-detached house with a driveway and a big sign saying "Deliver it here' in front, the kind of place that lots of people who are just trying to buy stuff actually live in - you kind of begin to wonder whether you're actually going to get it at all. I mean that's surreal.

One good thing is that if you know a company is using HDNL, then it's a sign that they're cutting corners using sub-standard components and sub-contractors all over, and are best avoided.

In5ane.com should be called inane.com judging by the comments on here, but I do agree with the general gist of what you're trying to say about HDNL. I've been helping out a friend waiting for her BT HomeHub to be delivered. We've discovered that BT put the wrong flat no on the parcel (not her as has been suggested by some of you silly bloggers-whoever addresses their own parcels?) and although she was given a number to phone by BT, HDNL wouldnt change it because she wasnt the sender, which makes sense because she could have been trying to intercept someone else's post. In trying to help her I was really surprised that in the 21st century a firm that professes to put the customer first hasn't got contact detailson it's website, stating that it's o the card left, but if no card has been left, what then? We were going backwards and forwards between HDNL and BT for a week before BT finally agreed to 'contact the right dept' and I still dont know if he package has been delivered. I agree it is worrying that large companies use HDNL for their deliveries because so many people use online shopping and you dont necessarily get told a delivery date to be able to arrange to accept delivery. Royal Mail ARE more reliable, at least you know when they're likely to come and that they leave a card so you can rearrange delivery, or even collect yourself. And yes, they do go on strike, but when you think about it it's not even every year so small price to pay for such a cheap service.

dear bob wilkins you are little bit lacking in understanding how the system works so here we go we scan a parcel onto the van and when we arrive at your door we scan it again whereupon you sign for it if you are in if not we try your neighbour who in turn signs for it failing this we look for a safe place to leave your parcel and then record onto our scanner where the parcel was left this is called track and trace it does not however give the driver the option to dump it in a skip lets try to give a bit of understanding before we slag the driver off and lets not comment on something we know nothing about or are you an expert on everything

drivers have on average 150-200 deliveries a day to do and this prick expects a phone call to tell him his parcel is on its way and will be delivered at 10.21 precisely get real you dickhead if you want to collect from a depot why dont you just buy from the store in the first place or are you just to busy sat at your pc slagging off every company that you have ever dealt with you sad bastard

rent BOY

TWO years time? hey, that's not soo long, lol!